This policy explains what personal data is processed when you play Masquy, why, and what your rights are. The data controller under the Turkish Personal Data Protection Law (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR) is Nyxka.
1. Data we collect
- Steam data: your Steam ID and Steam display name. We never receive your Steam password.
- Game account: player ID, player name, level, experience, in-game currency, owned and equipped items, friends list, statistics, season and quest progress.
- Chat and game logs: your in-game chat messages and match summaries (room, role, result).
- Reports, feedback and support tickets: their contents and any attached chat logs.
- Connection data: IP address, sign-in times, game version.
- Device data (only if you send feedback): operating system, graphics card, resolution, game language.
- Sanction records: history and reasons of warnings, mutes and bans.
2. Why we process it (purpose and legal basis)
- To provide the Game and keep your account and progress: performance of a contract.
- To prevent cheating, fraud and abuse, to moderate and enforce bans: legitimate interest.
- To answer support requests, fix bugs and improve the Game: contract and legitimate interest.
- Legal obligations (e.g. requests from authorities, tax records): legal obligation.
We do not sell your data and do not share it with third parties for marketing.
3. Retention
- Account data: as long as your account exists; deleted or anonymized within 30 days after a closure request.
- Chat logs: 30 days. Messages attached to a report are kept until the report is closed, at most 1 year.
- Sign-in and IP logs: 180 days.
- Sanction records: 2 years after the sanction ends, to prevent repeated violations.
- Support tickets and reports: 2 years after closing.
4. Sharing
Your data is stored on our game servers. Limited data is shared with:
- Valve Corporation (Steam): sign-in verification and purchases. Valve is located in the USA, so this is an international transfer.
- Our server hosting provider: technical storage.
- Competent authorities: only when required by law.
5. Your rights
Under KVKK art. 11 and the GDPR you can ask whether your data is processed, request access and a copy, rectification, erasure, restriction, object to processing, learn who your data was shared with, and claim compensation for damages. Send requests via the in-game Support section or to yasal@nyxka.com. We may ask for your player ID and Steam account to verify your identity. Requests are answered within 30 days. You also have the right to complain to your data protection authority.
6. Children
The Game is not intended for children under 13. If we learn that we process data of a child under 13, we will delete it.
7. Security
We protect your data with technical and organizational measures such as access restrictions, backups and logging. Moderators can only access the data they need for their tasks, and all administrative actions are logged.
8. Cookies
The game client does not use cookies. Your settings are stored only on your own computer.
9. Changes
We may update this policy. For material changes you will be shown the new version when you sign in.
10. Contact
Data controller: Nyxka
nyxka.com
Questions about this document? Write to yasal@nyxka.com